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Update: May 2, 2025 Most of the links on the main Digital Library Services page have been repaired. However, you will still find broken links on other pages of the guide. All digital library services are still accessible via our A-Z list of Digital Library Services. We apologize for the inconvenience and thank you for your patience while we continue to work on the repair.

Louis Riel Library the men's accessible public washroom is currently unavailable. We apologize for the inconvenience. 

Please note that Winnipeg Public Library no longer provides access to Hoopla music. We are in the process of removing these records from our catalogue. Hoopla movies and television continue to be available, as well as new collections of eBooks, audiobooks, comics, and magazines. Other streaming music collections to access are Naxos Music Library and Naxos Jazz.

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Winnipeg Public Library

Ask Us!

Library staff love to answer questions! We're happy to take your questions, comments and feedback about:

  • Your Library card/account
  • Library services, programs, policies, etc.
  • Problems with Library resources (i.e. eBooks/eMedia tech help)

We can also help you find quick facts, offer reading advice, provide answers to research questions, and more. If we don't have the answer we will direct you to appropriate resources.



Trouble with Libby or OverDrive?

We want you to have your problem fixed as quickly as possible.

Are you logged in but still having problems with:

  • the Libby App
  • the OverDrive website
  • accessing eBooks, eAudiobooks, or videos in the Libby/Overdrive collection

Contact Overdrive staff directly.

For problems with logging in to Libby/Overdrive please use the form below to contact library staff.

Looking for our Five-in-Five book recommendation service?

Use the form found in our Your Next Great Read guide.

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Personal information is collected under and protected by S. 36(1)(b) of The Freedom of Information and Protection of Privacy Act. Personal information collected will be used for program registration, reminders, emergency contact purposes, and to communicate with registrants in ongoing programs. If you have any questions about the collection of this information, contact the Corporate Access and Privacy Officer by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9, or by telephone at 311.

Vos renseignements personnels sont recueillis et protégés en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée. Les renseignements personnels recueillis seront utilisés pour l’inscription aux programmes, pour les rappels, à des fins de communication en cas d’urgence et pour communiquer avec les personnes inscrites aux programmes en cours. Si vous avez des questions sur la collecte de ces renseignements, communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée en écrivant au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou en appelant le 311.

Ask a question by phone

Phone reference service is available today from:

Millennium 10am – 5pm
ideaMILL Makerspace 10am – 5pm

Ask a question by text

This number is a Winnipeg, MB, Canada number; long-distance text message charges may apply.

Our staff will try to respond to your text as soon as possible, but please note that we do not respond to messages outside of regular Library hours.

Ask a question in person

Staff in all 20 branches and our mobile service sites are available to help you find answers to your questions.

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Last update: October 12, 2023

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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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