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Library card Membership Guide

Winnipeg Public Library has 20 locations serving the citizens of Winnipeg. The Library offers a variety of services including a broad range of collections, programs for all ages, and information services. Your library card may be used at any branch in the system.

bullet Membership Guide / Guide destiné aux membres

bullet For more information, see below or ask the staff in your local branch. We are here to help!

Membership Cards

bullet Get a Library Card

bullet Use your Library Card

bullet Library Cards and Internet Access

bullet Renew your Card

bullet Account Information

bullet Missing or Damaged Cards

bullet Members' and Cardholders' Responsibilities

Borrowing Information

bullet Borrowing and Returning Library Material

bullet Loan Periods and Due Dates

bullet Fines and Fees

bullet Renewals

bullet Requests

bullet Notifications (Requests and Overdue Items)

bullet Overdue and Billing Notices

bullet Limitation of Liability


LIBRARY MEMBERSHIP CARDS

Get a Library Card

  • Library cards are free if you live or pay property or business taxes in the City of Winnipeg.
  • To get a card, download a membership application form (English / French), fill it out and hand it in at any branch. Membership application forms are also available at any branch in the system.
  • You will be asked to show acceptable identification. (What is acceptable identification?). If you live in Winnipeg, but you have no ID, you can still get a library card - it will be a limited card allowing you to borrow up to 2 items at a time instead of 50. All other benefits of a library card apply. You can update your limited card to a full card at any time by showing acceptable identification.
  • Parents or guardians of children and young adults 17 years and under must sign their children’s library membership application.
  • If you share custody of a child, please ask at your local branch about our Juvenile Joint Custody membership cards.

    Non-Residents' Cards

  • Non-residents of Winnipeg can obtain membership cards for $139 annually for a family.
  • Some Manitoba municipalities may reimburse some of this fee. Please check with your municipality.
  • Visitor Cards

  • Individual visitors can obtain a three-month membership card for $55. Check with staff for eligibility requirements.
  • Corporate Cards

  • Any business or other organization (including schools and day cares) may apply for a library membership known as corporate memberships.
  • To apply for a corporate membership, submit a signed letter from the director of your organization on official letterhead. This letter requests a corporate membership in the name of the organization and names a contact person who will be responsible for the membership card. Mail, email or drop off the letter at any branch.
  • All rules regarding fines, fees and loan periods apply to corporate memberships.
  • Corporate memberships are valid for three years and are subject to an annual address check as for all memberships.
  • For more information, Library membership for organizations / Adhésion des organismes à la Bibliothèque .
  • Cards for Groups or Classes

  • If you plan to visit a library with a group and wish to apply for individual library cards, please contact the branch you will be visiting. Be sure to allow for adequate time for cards to be processed, either in advance of your visit or while at the library.

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Use your Library Card

  • Your library card provides access to a wide range of services from within the library or through the library website. Winnipeg Public Library offers a variety of materials and collections you can borrow, including:
  • Books Audiobooks / eAudiobooks / eBooks Board books (for babies)
    Magazines / eMagazines CDs DVDs
    Blu-rays Large print materials Videos
  • Your Winnipeg Public Library card can be used at any branch of the library system.
  • If you lend your card to someone else to use you are still responsible for any items checked out on your card. You will be responsible for any charges assessed because of materials being returned late or for any lost or damaged materials checked out on your card. You will also be responsible for Internet misuse and could have computer privileges restricted or suspended.
  • If your card has expired or if an address check is required, it cannot be used until the cardholder shows a piece of identification. (See What is acceptable identification?)

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Library Cards and Internet Access

  • Winnipeg Public Library's Internet booking system allows library members to use their card to book access to the Internet in the library.
  • Parents or guardians of children and young adults 17 years and under can decide on the type of Internet access they want for their children.
  • On the membership application form, parents or guardians may choose either Filtered Internet Access or No Internet Access (except at Express computers).
  • If neither of the above is chosen, then Full (unfiltered) Internet Access will be available.
  • If your child already has a library card, you may contact your local branch to choose Filtered Internet Access or No Internet Access (except at Express computers). You require your child's membership card barcode number to do this.
  • Please note that all Children’s Internet workstations are filtered.
  • For more information on using library computers, please see Using Library Computers.

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Renew your Card

  • Your library membership card is valid for three years.
  • Non-Resident cards must be renewed annually.
  • Library cards must be renewed in person at a library branch.
  • If you are not physically able to renew your card in person, you may ask a designate to do so on your behalf. You must provide the designate with a letter of permission, your library card and acceptable identification.
  • Acceptable identification (See What is acceptable identification?) must be shown.
  • All outstanding fees and charges must be paid at the time of renewal.
  • Once a year you will be asked to show current identification to confirm your address and pay outstanding fees and charges.

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Account Information

  • Online access to your library account ( My Account ) allows you to:
    • view library material currently checked out or overdue
    • view due dates for library material
    • view fines owing
    • renew library material
    • request library material that is checked out or at another branch
    • view the status of your requests
    • change your Personal Identification Number (PIN) or email address
  • You can log into My Account using your library barcode and PIN.
  • Your library barcode is located on the front of your library card and is 14 digits long.
  • In most cases, your PIN is the last four digits of your telephone number.
  • If your telephone number has changed, it is possible that your PIN is still the last four digits of your previous number.
  • Please contact your local library if you do not remember your PIN.
  • Access to My Account is suspended when the unpaid balance on a card exceeds $15.
  • Your PIN and email address can be changed by logging into My Account, then clicking on Profile.
  • Other personal information such as name, address and telephone number can be changed at any library branch, by telephone or by email. (See Contact the Library about your Card / Account)
  • If your name or address changes, you will need to show identification with your new name or address. (See What is acceptable identification?)

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Missing or Damaged Cards

  • Please report lost, stolen, or damaged cards to your local branch immediately, in person, by phone or by email. (See Contact the Library about your Card / Account )
  • All items taken out on your card are your responsibility until a card is reported missing.
  • The membership card replacement fee is $4.15.
  • If your card is stolen and you provide us with a Police Incident Number, the replacement card fee will be waived.

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Members' and Cardholders' Responsibilities

  • Take care of your card. If you let others use it, you are responsible for all items borrowed with your card. If the Internet is misused by someone borrowing your library card, you as the cardholder are held responsible and could have computer privileges restricted or suspended.
  • Take care of library material. Return items in good condition for use by the next person. You will be charged the entire replacement cost of items returned damaged or with missing pieces.
  • Return your material on time. Material returned late will be assessed overdue fines.
  • Let us know of any changes to your name, address, phone number, or email address.
  • Report a lost or stolen card immediately.
  • Borrowing privileges and access to My Account will be suspended when the unpaid balance on a card exceeds $15.

Limitation of Liability

Winnipeg Public Library shall not be held liable for any damage to audio, video or computer equipment or software resulting from the use of library materials.


BORROWING INFORMATION

Borrowing and Returning Library Material

  • There is no charge to borrow library material, with the exception of the DVD and video "wear and tear" fee and fines for overdue items. See Fines and Fees.
  • Your Winnipeg Public Library card can be used to borrow material at any branch.
  • Borrowing materials from Winnipeg Public Library requires a Winnipeg Public Library membership card. Your university, school or other library card cannot be used to borrow material from Winnipeg Public Library.
  • If you do not have your library card with you, you can still borrow library material as long as you are able to show acceptable identification. (See What is acceptable identification? )
  • Children are permitted to borrow up to two items if they do not have their library card with them. They will need to verbally confirm their name, address, telephone number, and birth date.
  • Most material can be returned to any Winnipeg Public Library branch.
  • You can return your items when the library is closed using the book chute located outside every library.
  • Only materials belonging to Winnipeg Public Library can be returned to our branches. The Library is not responsible for returned material that belongs to school or university libraries or to movie rental stores.

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Loan Periods and Due Dates

  • Most items may be borrowed for a period of three weeks. For full loan period information, check our Membership Guide / Guide destiné aux membres.
  • Customers checking out materials can receive a due date slip that lists all items checked out and the due dates of those items.
  • If you have other items previously checked out, you can ask staff for an updated due date slip at any time.
  • You can access My Account to see what items have been checked out to your account and when they are due. You will need your library card number and PIN.
  • You can call the Library's telephone messaging system (TeleMessaging) at 204-986-4657 (within Winnipeg) or 1-866-826-4454 (outside Winnipeg, no charge). Follow the prompts to list items and their due dates. You will need your library card number.
  • Contact your local branch by phone or in person. You will need your library card number. If asking in person, you can also use a piece of identification. (See What is acceptable identification? )
  • Please tell library staff how you want to be notified that items are overdue, either through our telephone messaging system (TeleMessaging ; Télémessagerie ) or by email. See Notifications for more detailed information.

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Fines and Fees

  • Fines are charged only if items are returned after the due date or if they are lost, damaged, or returned with pieces missing. For full fines and fees information, check our Membership Guide / Guide destiné aux membres.
  • You will be billed if your unpaid balance reaches $25.
  • Unpaid overdue accounts may be turned over to a collection agency.
  • A $1.20 (includes GST) "wear and tear" fee will be charged for each Adult DVD borrowed.
  • A $2.20 (includes GST) "wear and tear" fee will be charged for each Adult Blu-ray borrowed.
  • There is no "wear and tear" fee charged for ABE/ESL, children's or young adult DVDs, Blu-rays, or videos.
  • Individuals on social assistance or with special needs are eligible for video and DVD "wear and tear" fee exemptions. Speak with staff at your local branch for more information.
  • There is a $1.20 non pick-up of holds fee.
  • There is a $4.15 membership card replacement fee.
  • There is a $25 return payment fee.
  • Reprocessing Charge: If you lose or damage an item there is a $5.50 processing charge in addition to the replacement cost of the item. This helps cover the costs of re-acquiring the lost or damaged item.
  • Meeting Room and Equipment Rental: Click here for information or ask at your local branch.
  • Photocopying and Printing: $0.25 per copy. A copy is one side of a page. Cash only.
    Colour photocopies at Millennium Library, 3rd floor: $0.85 per copy. Cash only.
  • Microform (microfilm) printing: $0.25 per page. Cash only.
  • Scan to Email: free.
  • Copy Cards are no longer accepted. Copy cards can be returned for a refund to Millennium Library, Circulation Services, only.

Finding out about Fines and Fees on your Account

  • If you owe $15 or less, you can access your library membership account online ( My Account ) to see how much money is owed on your account.
  • If you owe more than $15, you will not be able to access your account online; you can contact any branch library or TeleMessaging ; Télémessagerie (204-986-4657 [in Winnipeg] or 1-866-826-4454 [Canada/U.S., toll free] ) to find out how much money is owed on your account. Once your balance is under $15 you can access your account online ( My Account ).
  • You will be mailed or emailed a billing notice if your unpaid balance reaches $25 or more.

Collection Agency

  • Library accounts are forwarded to a collection agency 22 days after the third notice - the billing notice - has been sent when:
    - The borrower has not contacted the library to pay or discuss payment options
    - The balance owing is between $25 and $39.99; a $5 fee will be charged to the borrower
    - The balance owing is $40 and over; a $12.80 fee will be charged to the borrower; borrowers over the age of 18 will be credit reported if they do not contact the library or pay the amount owing. Borrowers under 18 are not credit reported.

Methods of Payment

  • Winnipeg Public Library accepts payment by cash, debit, money order, cheque, or credit card (VISA, MasterCard or American Express).
  • All payments can be made in person; credit card payments can be made by phone to your local branch. Cheques or money order (payable to Winnipeg Public Library) can by sent by mail.



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Renewals

  • Most library materials can be renewed in person via the catalogue available on computers in the library, on our website, or via TeleMessaging ; Télémessagerie, our telephone messaging system, at 204-986-4657 [in Winnipeg] or 1-866-826-4454 [Canada/U.S., toll free].
  • You will need your library card to renew your material, whether in person, online or by phone.
  • Download TeleMessaging ; Télémessagerie handout.
  • Some items, including magazines, Express Bestseller books, and seasonal materials cannot be renewed.
  • The number of times an item can be renewed varies. For more information, check our Membership Guide / Guide destiné aux membres.
  • Renewals need to be completed before midnight on the day the item is due, or there will be an overdue fine assessed.

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Requests

  • A request places your name on a waiting list for an item not currently available or available at another branch.
  • You can have your requested item delivered to the branch of your choice at no charge. While every effort is made to deliver materials as quickly as possible, we are unable to guarantee a specific date or time.
  • Requests cannot be placed on some library materials -- namely magazines, uncatalogued paperbacks, Express Bestsellers, reference materials and other non-lending items.
  • Items cannot be requested for a particular day.
  • You can place up to 50 requests at any given time.
  • Please tell library staff how you want to be notified that items are ready for pick-up, either through our telephone messaging system (TeleMessaging) or by email. See Notifications for more detailed information.
  • Once you are notified that a book is available to pick up, you have 9 days (including days that the library is closed, but not including statutory holidays) to pick it up.
  • A fee of $1.20 is charged for requested items not picked up.

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Notifications (Requests and Overdue Items)

  • When applying for a library card, you can select which notification method you prefer: telephone or email. Keep this up to date at all times! You are still responsible for holds and overdue fines if the library cannot contact you.
  • Telephone Notification: If you choose this option, you will be notified by our automated telephone messaging system (TeleMessaging) about overdue items and requests waiting for pick-up. You will receive a printed bill in the mail if you have an unpaid balance that reaches $25.
  • Please note: Our telephone messaging system (TeleMessaging ; Télémessagerie ) does not work with some types of answering machines and cell phones.
  • Email Notification: If you choose this option, you will be notified by email about overdue items and requests waiting for pick up. If you have an unpaid balance of $25 or more, you will receive a bill via email.
  • If you choose email notification, you will also receive email notices reminding you of the due dates of items BEFORE they are due.

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Overdue and Billing Notices:

  • The first overdue notice is sent when an item is 2 - 3 days overdue (for 7 day loan items) and 7 - 10 days overdue (for 3 week loan items.
  • A second notice is sent 14 days later if the items are still not returned.
  • The third is a billing notice and is sent when the overdue balance is $25 or more; the list price if an item is charged to the borrower at 30 days overdue. Library accounts may then be sent to a collection agency if the account is not dealth with.


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Limitation of Liability

Winnipeg Public Library shall not be held liable for any damage to audio, video or computer equipment or software resulting from the use of library materials.






Last update: Tuesday, February 25, 2014